Privacy Policy

Chess Lending (“Chess Lending”, “we”, “us” or “our”) is committed to protecting your privacy and
handling personal information in accordance with the Privacy Act 1988 (Cth) and the
Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose personal information, both online and offline,
including through our website https://chesslending.com.au.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at
[insert official privacy email].

1. Personal Information We Collect

We may collect and hold personal information including:

• Name
• Contact details (email, phone number, mailing or street address)
• Information about your enquiry and the services you are interested in
• Company or organisation information (where relevant)
• Preferences, feedback, or opinions you provide
• Information submitted via enquiry, booking, or registration forms
• Records of services you have enquired about or received
• Device, browser, and session data (including IP address, approximate location, and on-site usage behaviour)
• Communications with our website and team (for example emails, calls, or messages)
• Information from social media or third-party platforms you connect with us through
• Any other personal information you directly or indirectly provide

We generally collect personal information directly from you. In some cases, we may collect it from third parties you
authorise or that are reasonably necessary to provide services (for example, where you ask us to liaise with other
parties on your behalf).

2. How We Use Personal Information

We may use your personal information for purposes including:

• To provide access to our website and services
• To respond to enquiries, provide support, and communicate with you
• For administrative and internal record-keeping purposes
• To improve our website, services, and user experience (including analytics)
• To send updates, marketing material, or promotions (where permitted by law and/or with your consent)
• To comply with legal and regulatory obligations
• To assess expressions of interest from partners, suppliers, or service providers
• To consider job applications (if applicable)

3. Disclosure to Third Parties

We may disclose your personal information to:

• Third-party service providers (for example, IT, hosting, analytics, marketing, communications)
• Our contractors or business partners where necessary to provide or support our services
• Legal, regulatory, or enforcement bodies where required or authorised by law
• Entities involved in a business restructure, sale, or transfer of assets
• Third-party platforms such as analytics and advertising providers (for example Google Analytics or Meta)

Some third-party providers may store or process data outside Australia. By providing your personal information to us,
you acknowledge that overseas recipients may be subject to different privacy laws.

4. Your Rights and Controlling Your Information

Consent

By using our website or services, you agree to this Privacy Policy. You may withdraw consent at any time by contacting us.
Please note this may affect our ability to provide certain services.

Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate,
out of date, incomplete, irrelevant, or misleading. We may charge a reasonable administrative fee and may refuse access
in limited circumstances permitted by law.

Direct Marketing

You can opt out of receiving direct marketing communications at any time by contacting us or using the unsubscribe
option provided in our communications.

Third-Party Information

If you provide us with personal information about another person, you must have their consent (or otherwise be authorised)
to provide that information to us.

Complaints

If you believe your privacy rights have been breached, please contact us at [insert official privacy email].
We will investigate and respond to your complaint as soon as reasonably possible.

5. Data Security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access,
modification or disclosure, using physical, technical and administrative safeguards.

However, no method of transmission over the internet is completely secure. Any transmission is at your own risk.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience, understand usage patterns,
and improve our marketing and website performance. These technologies may collect information about your device,
browser, usage, and interactions with our website or campaigns.

You can manage or disable cookies through your browser settings. Doing so may affect site functionality or your experience.

7. Third-Party Links

Our website may contain links to third-party websites. We do not control those websites and are not responsible for their
privacy practices. We recommend reviewing the privacy policies of any external sites you visit.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.
Please review it periodically to stay informed.

9. Contact Us

Chess Lending
Email: [insert official privacy email]
Website: https://chesslending.com.au

Note: Replace the placeholders above (such as the business entity name and privacy email) with your
official Chess Lending details to ensure accuracy.